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POLICIES
MONTHLY TUITION PAYMENTS
Classes are taught as part of a 12-month long program that begins September of each year and ends on the last day of August the following year. For example: September 1, 2018, to August 31, 2019.
A $25 registration fee is required for each program registration (once per calendar year).
Tuition is due monthly and pays for one 55 minute-long class per week, on the same day and time each week. Tuition is due the day before each month and is automatically debited from the credit card provided at registration on that day.
To stop automatic debit, the parent must cancel their student's account (see cancellation and refund details below).
Rolling Admission & Proration Policy
Students may register anytime after the start of the program date for a prorated tuition. Proration is based on the Desired Start Date selected during registration. For each week missed during the student's first month, tuition is prorated by $27.46 for the Mentorship Program. That prorated amount is refunded manually shortly after registration. The minimum first month's tuition is $27.46.
Example #1
Program Type: Mentorship Program
Desired Start Date: April 20, 2020
# classes missed in that month: 2
Calculation
2 classes missed X $27.46 = $54.92
Refund = $54.92 (manually refunded within 1 week of registration)
On April 31, 2020, your credit card will be charged $119 for May. Each month's tuition is automatically debited from the credit card on file for the following month.
MINIMUM ENROLLMENT
Mix Major reserves the right to cancel any program if the number of registrants is below the minimum. If a program is canceled after the month's tuition has been paid, parents may transfer their child into a different program (if there's space), use their paid tuition as a credit toward another program, or receive a refund for the month's tuition, minus a prorated amount for any classes already attended.
MONTHLY PAYMENT & HOLIDAY CLOSINGS
Monthly payments are the same regardless of the number of classes offered within that month. This includes months in which Mix Major is closed for the Major Holidays listed below.
Mix Major will be closed for the following days regardless of what day of the week they fall. This means there will be no Virtual or In-Person Weekly Classes on these days:
Memorial Day
Independence Day
Labor Day
Thanksgiving - Thursday & Friday
Christmas Eve
Christmas Day
Day After Christmas
New Year's Eve
New Year's Day
Mix Major will be open on all other Monday holidays not included on the above list (e.g. President's Day, Martin Luther King Jr Day, etc).
MAKE UP CLASSES
MENTORSHIP PROGRAM
Make-up classes are available for unavoidable absences (including injury, illness, or family emergency). The parent must email info@mix-major.com before the start of the missed class to be eligible.
Only planned absences with 24-hour advance notice are eligible for a makeup class with a limit of 2 per season. Makeup classes must be scheduled directly with Mix Major and are based on availability.
CANCELLATION & POLICY
PRIOR TO TAKING THE FIRST CLASS
Cancellations received by email within 24 hours of registration are eligible for a full refund unless one of the following is true:
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Registration was made within 24 hours of the start of the first class, OR
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The registered student had taken the final available spot in the class, thereby stopping further registrations.
In either of these cases above, cancellation will be eligible for a full refund minus a $75 cancellation fee, or
full credit for the purchased tuition to be applied to a future Mix Major class or summer camp.
Cancellations received by email more than 2 weeks before the desired start date are eligible for a full refund minus a $75 cancellation fee, or full credit for the purchased tuition to be applied to a future Mix Major class or summer camp.
For cancellations received less than 2 weeks before the desired start date, there are no refunds. However, the student may take all of their first month's classes. The student's monthly subscription will be terminated at the end of that month, and there will be no auto-debit the following month.
AFTER TAKING THE FIRST CLASS
For cancellations received from the 1st through 14th of the month, student accounts will be terminated at the end of that month. There will be no auto-debit the following month.
For cancellations received on the 15th or later of the month, students are committed through the end of the following month. The student's weekly class account will be terminated at the end of that month, and there will be no auto-debit the following month. For example, if a parent cancels on September 15th, the student may take classes until the end of October.
CANCELLATION & POLICY
There are no refunds for canceled private lessons. A private lesson may be rescheduled with 2 weeks' advance notice.
HOW TO CANCEL
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Email info@mix-major.com with the following information:
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Student Name
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Reason for cancellation
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BEHAVIOR POLICY
To ensure the safest environment possible for the students, the following behavior policy is in place:
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Students are expected to be courteous and respectful of each other and the instructor.
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Students are encouraged to participate and share their thoughts and ideas. There will, however, be cases where the students will be required to remain silent, for example during the recording of singing vocals or to allow other students or the instructor to speak.
The instructor will deal with behavior issues with the following procedure:
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Minor issues: the instructor will give a verbal warning to the student.
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Repetitive issues: the student will be required to sit outside of the class activity. The instructor will invite the student to rejoin the class at his or her discretion.
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Major issues: the student will be required to sit outside of the class activity for the duration of the class day. The instructor will notify the parents of their child’s behavior by email.
Verbal bullying and threats are not tolerated and will result in removal from class and all of Mix Major's programs with no refund.